Previously, the cancellation charges varied from Rs 1500 to complete ticket price depending upon the class, pricing etc. The new rules states that the airlines should not collect any charges to process the cancellation request and should refund the statutory taxes and fees to the passengers if the ticket is cancelled.
DGCA also stated that the airlines should have to pay heavy penalties if they deny boarding.This occurs sometimes due to overbooking. If a flight is cancelled, the airline should provide compensation in addition to the refund and Rs 10,000 or basic fare including airline fuel charge, whichever is less. Airline should not charge any additional sum for a correction in name of person, when a mistake is pointed out by the passenger after the ticket booking process.